Privacy Policy
Sydney Property For Sale and Rent Pty Ltd 60687798705
trading as Sydney Buy Rent Sell (“we”, “us”, “our”)
1. Our Commitment to Privacy
1.1 We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 We comply with the Notifiable Data Breach scheme and take reasonable steps to ensure your personal information is handled securely and appropriately.
2. Consent
2.1 By providing your personal information to us, accessing our website, attending inspections, or using our services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
2.2 We will only collect, use or disclose personal information where it is reasonably necessary for our real estate and property management functions or as otherwise permitted or required by law.
3. What is Personal Information
3.1 “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.
4. What Personal Information We Collect
4.1 We collect personal information reasonably necessary to provide real estate and property management services, including:
(a) name, address, telephone number and email address
(b) date of birth and identification documents (such as driver licence or passport)
(c) financial information, including bank details, rental history and payment information
(d) employment and income details
(e) property ownership, tenancy and transaction information
(f) communications and enquiries
(g) website usage data, including IP address and browsing behaviour
5. How We Collect Personal Information
5.1 We collect personal information:
(a) directly from you through forms, applications, emails, phone calls and in-person interactions
(b) during property inspections and open homes
(c) through our website and digital platforms
(d) from third parties including employers, referees, tenancy databases, credit providers and government bodies
6. Purpose of Collection
6.1 We collect, hold, use and disclose personal information for the following purposes:
(a) managing rental properties and tenancy agreements
(b) processing tenancy applications and verifying identity
(c) conducting property sales and marketing activities
(d) maintaining trust account records in accordance with NSW legislation
(e) communicating with clients, tenants, owners and prospective buyers or tenants
(f) responding to enquiries and providing requested services
(g) complying with legal and regulatory obligations
(h) providing marketing communications where permitted by law
6.2 If you do not provide personal information, we may be unable to provide our services or allow access to certain properties.
7. Disclosure of Personal Information
7.1 We may disclose personal information to:
(a) property owners and landlords
(b) tenants and prospective tenants
(c) tradespeople, contractors and service providers
(d) CRM and software providers, including property management and marketing systems
(e) payment processors and financial institutions
(f) government authorities and regulators where required
7.2 We do not sell personal information.
8. Overseas Disclosure
8.1 We may disclose personal information to overseas service providers for IT, CRM and administrative purposes. While we take reasonable steps to ensure compliance with Australian privacy standards, overseas recipients may be subject to different privacy laws.
9. Direct Marketing
9.1 We may use your personal information to send marketing communications in accordance with the Spam Act 2003 (Cth).
9.2 You may opt out at any time using the unsubscribe facility or by contacting us directly.
10. Cookies and Analytics
10.1 We use cookies and analytics tools to improve our website and services.
10.2 These tools may collect information such as IP address, device information and browsing behaviour.
10.3 You may disable cookies through your browser settings.
11. Storage and Security
11.1 We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
11.2 Security measures include:
(a) secure systems and encryption
(b) restricted access on a need-to-know basis
(c) staff confidentiality obligations
11.3 We retain personal information only as long as necessary and securely destroy or de-identify it when no longer required.
12. Data Breaches
12.1 If we suspect a data breach has occurred, we will assess the incident and take appropriate action.
12.2 Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.
13. Access and Correction
13.1 You may request access to the personal information we hold about you.
13.2 You may request correction of any information that is inaccurate, incomplete or out of date.
14. Complaints
14.1 If you have a complaint about how we handle your personal information, please contact us.
14.2 We will investigate and respond within a reasonable timeframe.
14.3 If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.
15. Contact
Privacy Officer
Sydney Buy Rent Sell
Email: nicky@sydneybuyrentsell.com.au
16. Changes to This Policy
16.1 We may update this Privacy Policy from time to time.